Masters of the Book,

We sincerely thank all of you who have been with us throughout the game’s run.

We would like to inform you about the details and the schedule regarding refunds for any remaining paid in-game currency for ASTRA: Knights of Veda.

Please check the details below:

■ Refund Criteria and Application Period
* Refund Application Period:
  * June 26, 2026 03:00 AM - September 28, 2026 03:00 AM UTC
  * June 25, 2026 08:00 PM - September 28, 2026 08:00 PM PST
* Refund Eligibility: Purchased, but unused Rubies. All other currency and items beside the Paid Rubies are not eligible for Refund.
* Conversion Rate: 20 KRW per Ruby x1

※ Please note that only paid Rubies that are on your account during the application period are eligible.
※ The schedule of the actual refund may vary depending on the date your inquiry was submitted.
※ For identity verification purposes, please provide your account’s IMID.
※ How to check IMID: [Settings] → [Account] → [Copy IMID]

■ How to file a Refund request
* Go to the ASTRA: Knights of Veda Customer Center and select 1:1 Inquiry
  * First Stage: [Customer Center] → [1:1 Inquiry] → [Refund Application] → [First Refund Eligibility Check] → Fill in required information
  * Second Stage: [Customer Center] → [1:1 Inquiry] → [Refund Application] → [Second Refund Information Submission] → Fill in required information

※ When submitting your inquiry, please enter the title as “ASTRA: Knights of Veda - Refund Application.”  
※ If the form is not completed correctly, refunds may not be processed. Please ensure you follow the refund form exactly.

👉 [Go to Customer Center]

■ Notes when submitting a Refund request
※ Inquiries must be submitted using the email linked to your account. If submitted from an email that does not match your account information, the refund request will be excluded.
※ Required supporting documents may differ depending on the store where the payment was made.
※ During the first refund eligibility check, please ensure that no personal information is entered.
※ If confirmed as eligible in the first stage, please proceed with the second stage refund information submission.
※ Consent to the collection and use of personal information is required when submitting the second stage refund information. Without consent, refunds cannot be processed.
※ If the information provided in the second stage is inaccurate, refund processing will not be possible.
※ For the second stage inquiries, please attach the payment receipt(s) showing the order number.

■ Notes
※ Refunds will only be processed for Masters of the Book who submit a 1:1 inquiry and consent to the collection and use of personal information.
※ Refund eligibility, criteria, and processing methods may vary depending on local laws, regulations, and server conditions.
※ Only inquiries submitted within the refund application period will be considered; submissions before or after the period cannot be processed.
※ Refunds will be processed strictly based on the information you provide. The company is not responsible for disadvantages caused by missing, incorrect, or inaccurate details.

We once again sincerely thank all of you who have been with us throughout the game’s run.

Thank You